We hope you're delighted with your order. If for any reason you're not satisfied with your product, please contact us within 30 days of receipt and we'll be happy to discuss a refund. Please note, all unwanted items must be returned in a resalable condition, unused and secured in their original packaging.
Please note: We are accepting refunds up to 60 days from receipt throughout the Covid-19 pandemic.
How does it work?
You must activate Return shipping on us* in your PayPal account BEFORE purchasing from JosephJoseph.com using your PayPal account.
To claim a refund for your return, please follow the below steps:
If your claim is approved by PayPal, they will send a refund of up to £15 to your PayPal account within 10 business days.
* PayPal terms & conditions apply.
Please follow the steps below to claim a refund on unwanted goods:
Warehouse address for returns:
Joseph Joseph GmbH
c/o DSV Solutions Nederland B.V.
5928 SC Venlo
The cost will be dependent on the carrier you choose to use to return the products and will not be refunded unless the product is faulty, damaged or incorrect.
If you purchased from JosephJoseph.com using your PayPal account (and activated “Return shipping on us” in your PayPal account), PayPal will refund the cost of your returns.
We suggest you request tracking information when you send your items as without this we cannot refund goods that are lost in the post.
If you have received a damaged, faulty or incorrect item, please contact our Customer Care team by sending an email to firstname.lastname@example.org.