Guarantee
About our guarantee
Joseph Joseph is proud of the quality and workmanship in its products and we hope that you do not experience any problems. In the unlikely event that your product develops a fault, our guarantee periods are outlined below.
Please note that the guarantee covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in compliance with the care instructions provided.
It does not cover the below:
Accidental damage, normal wear and tear, damage caused by abuse or negligence, staining caused by strongly coloured foods/spices, melting caused by overheating, scoring of boards and rusting of stainless steel.
What is the guarantee period?
Under EU law, consumers benefit from a legal guarantee of conformity for goods sold in the European Union. This protection applies for a minimum of 2 years from receipt of the product. If a product does not match its description or does not function as intended, consumers may be entitled to a free repair or replacement. In certain circumstances, consumers may also be entitled to a price reduction or a refund. Consumer rights may vary between EU Member States, and additional protections may apply under national law. Please refer to the EU Harmonised Legal Guarantee Notice below for further information.
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| Language | Url |
| Bulgarian |
europa.eu/youreurope/гаранции |
| Croatian | europa.eu/youreurope/jamstva_hr |
| Czech | europa.eu/youreurope/záruky_cs |
| Danish | europa.eu/youreurope/garantier |
| Dutch | europa.eu/youreurope/garantie |
| English | europa.eu/youreurope/guarantees |
| Estonian | europa.eu/youreurope/garantiid |
| Finnish | europa.eu/youreurope/virhevastuu |
| French | europa.eu/youreurope/garanties |
| German | europa.eu/youreurope/garantien |
| Greek | europa.eu/youreurope/εγγυήσεις |
| Hungarian | europa.eu/youreurope/jótállás |
| Irish | europa.eu/youreurope/ráthaíochtaí |
| Italian | europa.eu/youreurope/garanzie |
| Latvian | europa.eu/youreurope/garantijas |
| Lithuanian | europa.eu/youreurope/garantijos |
| Maltese | europa.eu/youreurope/garanziji |
| Polish | europa.eu/youreurope/gwarancje |
| Portuguese | europa.eu/youreurope/garantias |
| Romanian | europa.eu/youreurope/garanții |
| Slovak | europa.eu/youreurope/záruky_sk |
| Slovenian | europa.eu/youreurope/jamstva_sl |
| Spanish | europa.eu/youreurope/garantías |
| Swedish | europa.eu/youreurope/reklamationsrätt |
In addition to this 2-year legal guarantee, Joseph Joseph provides a longer 3-year manufacturer's guarantee for all products purchased from JosephJoseph.com.
We also offer a longer guarantee on the below products:
Space and Space Steel Cookware
20-year guarantee against manufacturing defects to the handle and cookware body when used under normal, domestic conditions and in-line with our care and use instructions. The following is not covered by this guarantee:
- Wear and tear to the overall product, including all coatings.
- Any damage or colour change to the product caused by failure to comply with the care and use instructions.
- Any damage to the product caused by over-heating, including but not limited to warping, corrosion, discolouration and change in performance of the non-stick coating.
- Any damage to hob surfaces or ovens caused by failure to comply with the care and use instructions.
- Consequential damage is expressly excluded from this guarantee.
Where applicable, a repair or replacement will be offered on a like-for-like basis. In the case of a set, only the faulty item will be replaced.
Nest Oven and Nest Bake Trays
10-year guarantee which covers faulty workmanship and/or materials when the product is used in normal, domestic conditions and in accordance with the care and use instructions provided. This guarantee does not cover normal wear and tear, accidental damage, commercial use, scratches to the non-stick coating, discolouration, staining, damage from overheating or misuse of the product.
*Please note, our bin liners, filters and spare parts are excluded from our guarantee.
What information do I need to provide?
To make your claim, we kindly ask you to contact us with the below information:
Joseph Joseph customers:
Your order number, product batch code (where applicable), clear images or video footage of your defective item.
Retailer customers:
Your proof of purchase, product batch code (where applicable), clear images or video footage of your defective item.
What is a product batch code?
Our batch codes are located in different locations depending on the product. Please use the guide below to help you identify yours. If you still need help finding it, our Consumer Care Team will be more than happy to help.
Type 1:
Used for the majority of our products except knives and Totem bins (see below).
Batch Code Style:
Circular dial with numbers.
Location / Format:
Imprinted on the product itself or on the packaging in the form of a sticker.
Type 2:
Used for knives and a few other products.
Batch Code Style:
A date code consisting of 8 digits and 2 letters.
Location / Format:
Printed on the packaging near to or alongside the barcode.
Type 3:
Used on Totem, Titan and Porta bins.
Batch Code Style:
A date code consisting of digits and letters.
Location / Format:
Small white sticker placed on the inside or underneath the unit.
Do you have any exclusions to the guarantee policy?
We will not guarantee products which:
- Have not been used or maintained in accordance with the Care Instructions
- Have been modified or repaired by anyone other than Joseph Joseph
- Were purchased as pre-owned, refurbished or via an unauthorised re-seller; In this instance, your consumers right would lie with the point of sale
Guarantee FAQs
For more information on our Guarantee Policy, please click here.
