Contact Us

If you can’t find what you are looking for, we’re here to help! You can contact us using one of the methods on this page.

  • Please note: Due to Covid-19, we are currently operating with a reduced number of staff in our customer care team. It is therefore taking us longer than usual to respond to emails but please bear with us, we will be in touch as quickly as we can.

    We are also unfortunately unable to answer phone calls at this time.

  • We aim to answer emails within 7 working days. Emails will be answered Monday to Friday from 8am – 4pm GMT / BST. We are working hard to get back to you as soon as possible and we thank you for your continued patience during this time.

  • Product related queries: Our 2-year guarantee only applies to products purchased from our website directly. When contacting us, we’ll need to know your order number and product batch code*.

    If you have a complaint about one of our products which was not purchased directly from our website, please contact the retailer you purchased from in the first instance.

    *For more information about batch codes, please see our Guarantee page.

Write to us

Joseph Joseph Ltd

100 Union Street, London

SE1 0NL, United Kingdom

Please do not send in products to our office address without contacting us first!

Other enquiries

Product designers or design students

We actively support the development of young designers though our sponsorship of student awards schemes and on-going relationships with schools and colleges. To avoid intellectual property conflicts, please DO NOT send any unsolicited product design ideas, concepts or sketches to us. Unfortunately, any submissions received will be deleted or destroyed unread.

  • Interested in stocking our products?
    Please email:
  • Press / PR / Blogger Enquiries
    Please email:
  • Online Affiliates
    Please email:

Free delivery on all orders this Black Friday week

Minimum 2-year guarantee across all orders

Free returns with Paypal